FAQ

Can I park at the W Austin for 3TEN shows?

No, that is reserved for guests and patrons of the hotel, but we do have plenty of other options for you on our parking page.

What are the box office hours?

Monday-Friday, 10am-3pm. If an event is scheduled on a weekend day, the box office is open from 3pm until show time.

Where is the box office located?

The box office is the same as for ACL Live, located on 2nd street between Lavaca and Guadalupe.

How do I purchase tickets in advance?

You can purchase tickets online at 3TENaustin.com, at our venue box office, or charge by phone at (877) 435-9849.

Can I transfer my Will Call tickets to someone else?

Yes. Prior to the day of the show you may contact TicketFly at (877) 435-9849 to transfer Will Call tickets. However, on the day of a show the original ticket holder must come down to the venue and show driver’s license or photo ID in order to transfer Will Call tickets.

Can I leave the venue and come back?

The general policy for the venue allows re-entry; however, you must present your ticket again. Any shows that do not permit re-entry will be clearly indicated at the door.

What type of payment is accepted at the bar?

The bar will accept cash as well as Visa, Mastercard, Discover, and American Express credit cards.

Is there an ATM in or near the venue?

A United Heritage CU ATM can be found in the alcove near the ticket window. There is an additional United Heritage CU ATM inside the W Austin lobby.

Do I need an ID to enter the venue?

Patrons will not need to show an ID to enter the venue, but an ID will be required to pick up Will Call tickets and to purchase alcoholic drinks once inside.

Can I smoke in the venue?

Because we are a LEED Certified venue, we are also a non-smoking facility. Smoking is allowed on public sidewalks at least 15 feet away from the 3TEN patio.

What accommodations are made for people with disabilities?

The venue is accessible for people with disabilities. Please contact 3TEN at (512) 225-7999 for more information. For individuals who prefer communicating via email, please contact us at info@3TENaustin.com.

What am I not allowed to bring?

Prohibited items include: outside food or drink, drugs, weapons, strollers, and professional photography equipment (cameras with detachable lenses and those are larger than a shirt pocket).

Where is the lost and found located?

If a personal item is lost, please contact the box office at (512) 457-5550.

Can I bring a camera/audio or video recording equipment?

No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only cameras without detachable lenses and that are smaller than a shirt pocket will be allowed into the venue.

What happens if an event is cancelled or postponed?

If a show is cancelled, tickets will be refunded at the point of purchase. If a show is postponed, your ticket will remain valid for the newly scheduled performance.

What is the ticket refund policy?

There will be no ticket refunds unless the show is cancelled or postponed.

How late do your shows run until?

Shows will typically end between 11pm and 1:30am, exact run times will vary per show.

What is the age policy? (Does my child need a ticket?)

We are an all ages venue, any child over the age of one will require a ticket to the performance. Any events varying from our all ages policy will be clearly indicated on the web landing and ticketing pages.

Where can I get information on booking private events?

You may contact the ACL Live/3TEN Private Events Department at (512) 404-1318 for information.

How can I be notified of upcoming events?

For the most up-to-date information on upcoming events at 3TEN, please subscribe to our e-mail list or connect with us on Facebook, Twitter, and Instagram.

How do I request sign interpretation?

Please email our Operations Manager at adungan@acl-live.com no less than three weeks before the event date. Services are not guaranteed for all events, but we will make every effort to accommodate each request.

How do I request press access to an upcoming show?

For upcoming shows at ACL Live, please fill out this form. For upcoming shows at 3TEN ACL Live, please fill out this form.